Healthcare
Four in ten Swiss use AI for health questions
A new Swiss survey found that 42% of respondents use AI chatbots when they experience symptoms of illness, up from 20% a year earlier. Use rose across age groups, with 62% of young adults saying they had turned to AI for health-related questions.
Four in ten respondents now turn to AI chatbots when illness symptoms appear. A new Swiss survey found that 42% use the tools for health questions, more than double the 20% recorded a year earlier. The rise puts conversational AI among the options people reach for when trying to make sense of symptoms.
Use was higher among younger respondents: 62% of young adults said they had asked AI health-related questions. The figures mark a sharp year-on-year shift in reported use across the survey, with uptake rising across age groups.
AI health use more than doubles
Reported use climbed from 20% to 42% in a year. The survey’s overall figures show a 22-percentage-point rise in the share of respondents who use AI chatbots when they experience symptoms of illness.
That change reflects a growing role for chatbots in health-related information seeking among those surveyed. The measure concerns people asking AI about symptoms; the findings also include a separate figure for young adults, who reported higher use.
Young adults lead in AI health questions
Young adults reported the highest figure: 62%. Nearly two-thirds of young adults in the survey said they had turned to AI for health-related questions. Their reported use was 20 percentage points above the overall figure of 42%.
The results show that AI health questions are not confined to one age group: the survey found use rising across age groups. Among young adults, the measure covers health-related questions, while the overall result specifically describes chatbot use when respondents experience symptoms of illness.
Track the shift in Switzerland
AI chatbot use for health questions has risen across age groups. The new survey places overall use at 42%, compared with 20% a year earlier, and reports that 62% of young adults had asked AI health-related questions.
For people in Switzerland, the figures capture a fast change in how respondents seek information when they have health concerns. The survey’s year-on-year comparison provides a clear measure of that shift, while the age-group finding points to especially widespread use among young adults.