Swiss Banks Phase Out Counter Services in Digital Push

Traditional over-the-counter services are disappearing from Swiss banks as financial institutions accelerate their transition to digital services, marking a significant shift in Switzerland's banking landscape.

Key Takeaways

PostFinance and Bern Cantonal Bank (BEKB) have completely ceased handling cash transactions at counters.
Zurich Cantonal Bank (ZKB) staff only distribute cash in emergency situations.
UBS maintains counter services in only half of its 190 branches.
Raiffeisen maintains counter services in one-third of its 774 branches.

By The Numbers

15%

Current percentage of Raiffeisen customers using counter services

2,476

Total bank branches in Switzerland (End of 2024)

33%

Reduction in bank branches over the last decade

They Said

"Withdrawing or depositing money at the counter is becoming rarer, and may soon disappear altogether."
— The Local

The Death of the Teller

Demand Plummets as Digital Surges

The Great Branch Exodus

A Cashless Future Beckons

Sources & References

How over-the-counter services are disappearing from Swiss banks

The Local Switzerland

Key Takeaways

PostFinance and Bern Cantonal Bank (BEKB) have completely ceased handling cash transactions at counters.
Zurich Cantonal Bank (ZKB) staff only distribute cash in emergency situations.
UBS maintains counter services in only half of its 190 branches.
Raiffeisen maintains counter services in one-third of its 774 branches.

By The Numbers

15%

Current percentage of Raiffeisen customers using counter services

2,476

Total bank branches in Switzerland (End of 2024)

33%

Reduction in bank branches over the last decade

They Said

"Withdrawing or depositing money at the counter is becoming rarer, and may soon disappear altogether."
— The Local

Key Takeaways

By The Numbers

They Said

The Death of the Teller

Demand Plummets as Digital Surges

The Great Branch Exodus

A Cashless Future Beckons

Sources & References

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