26 août 2025|
AI
|3 months agoSwiss Banks Phase Out Counter Services in Digital Push
Traditional over-the-counter services are disappearing from Swiss banks as financial institutions accelerate their transition to digital services, marking a significant shift in Switzerland's banking landscape.

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Generated IllustrationKey Takeaways
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- PostFinance and Bern Cantonal Bank (BEKB) have completely ceased handling cash transactions at counters.
- Zurich Cantonal Bank (ZKB) staff only distribute cash in emergency situations.
- UBS maintains counter services in only half of its 190 branches.
- Raiffeisen maintains counter services in one-third of its 774 branches.
By The Numbers
15%
Current percentage of Raiffeisen customers using counter services
2,476
Total bank branches in Switzerland (End of 2024)
33%
Reduction in bank branches over the last decade
They Said
"Withdrawing or depositing money at the counter is becoming rarer, and may soon disappear altogether."